no help

SCANNERDANNER'S REPLY:
You contacted support@scannerdanner.com for help recovering your eBook license code. At which point you demanded an immediate response and continued to email my support system 30 more times of the next two hours. I actually had my wife call you and then I called you! You have not returned our calls. When attempting to reply to your request, the emails kept coming back as invalid because you spelled your email address incorrectly when you filled out the support email form. I figured out the issue and replied with the information you were looking for. You claim you have not received it, yet I sent it from both my support inbox and from my own personal gmail account.
To anyone else reading this. This is very important. PLEASE ADD SUPPORT@SCANNERDANNER.COM as a contact in your email system so my reply emails to you do not end up in your spam folder! Second, I (Paul Danner) personally handle my support email system and DO NOT offer 24/7 minute by minute support. I WILL get back to you within 24 hours in most circumstances.

poor service


SCANNERDANNER'S REPLY:
I'm so sorry you feel this way. I can see that on 12-16-18 you requested help with recovering your password. We replied the same day with telling you how to do this. There was no correspondence after this.
Unfortunately you probably never saw our reply back to you as our message got flagged as spam. For anyone else reading this PLEASE CHECK YOUR SPAM FOLDERS!! This is a very frustrating thing that I have to deal with.

I cannot say enough good things.
On the video describing how to navigate your screen shows basic concepts after the book chapters. My screen does not show this.
Am I doing something wrong?
This year I am going to do three nights a week study for 1 hour at a time and I really believe your teaching is going to make me so much better.

Thank you

Mar

REPLY FROM SCANNERDANNER: Thank you Mark! If you are having login issues please email support@scannerdanner.com and include your email address and user name and we can look up your account and fix things for you. Thanks again!