If you do not see your issue listed here, please email us at support@scannerdanner.com.
ScannerDanner Premium
Q: My ScannerDanner Premium subscription renewed, but my account is showing as expired. Why?
A: Occasionally, there may be a delay between your subscription renewal and your account access being updated.
This is normal and usually resolves within a few hours. If your account is still showing as expired after 12 hours, please email us at support@scannerdanner.com for assistance.
Q: How do I cancel my ScannerDanner Premium subscription?
A: You can cancel your subscription at any time directly from our website.
- Log in to your account at ScannerDanner.com.
- Visit the Manage Subscription page.
- Click on your active ScannerDanner Premium subscription.
- Follow the instructions to cancel your subscription.
Need help? If you have trouble canceling your subscription, please contact us for assistance.
Thank you for being part of the ScannerDanner Premium community!
Q: I cancelled my subscription or let it expire and now I cannot re-subscribe. What should I do?
A: If you previously used the 14-day trial, you cannot use it again. Select the No-Trial subscription option instead.
Q: I am getting a “403 Access Forbidden – Repeat Offender / Autobanned” message. What does this mean?
A: This usually happens after too many unsuccessful login attempts. Email support@scannerdanner.com for assistance.
ScannerDanner Forum
Q: Why can't I post questions or replies in the ScannerDanner forum?
A: Our forum remains publicly accessible for viewing, but posting questions and replies now requires an active ScannerDanner Premium membership.
Unfortunately, significant problems with spam bots forced us to restrict posting privileges to paying members to keep the forum safe and useful for our community.
You can still browse and read forum discussions for free.
If you'd like to participate, you can join ScannerDanner Premium with a 14-day trial for just $1. Membership also includes access to our extensive automotive diagnostic training library.
Engine Performance Diagnostics Book / eBook
Q: I never received my eBook login information. What should I do?
A: Please check your spam, junk, and promotions folders. Login emails can sometimes be filtered there.
If you still cannot find it, email support@scannerdanner.com with the name and email address used for your purchase.
Q: My eBook login is not working. What should I do?
A: Your eBook has its own separate login. Your regular ScannerDanner website and Premium membership use the same login credentials, but those credentials will not work for your eBook.
To access your eBook, please use the dedicated eBook Login Page, which can also be found under the “Buy the Book” menu on our website.
Make sure you are entering the username and password specifically assigned to your eBook account.
If you are still unable to log in, please email us at support@scannerdanner.com using the email address associated with your eBook purchase.
Q: Do I need internet access to use the eBook?
A: Yes. The eBook is cloud-based and is not a download, so internet access is required.
We offer a full refund if you are not satisfied with the eBook's format or content, provided you contact us within 7 days of purchase.
Q: Do I need ScannerDanner Premium to watch the videos referenced in the Engine Performance Diagnostics book?
A: No. The book includes references to related YouTube videos that are available for free.
In the eBook, the video titles are clickable links that take you directly to the corresponding YouTube videos.
In the printed book, the same video titles and links are provided, but you can access clickable versions of those links here:
Q: Can I print the eBook?
A: No, the eBook cannot be printed directly. You can access it from your phone, tablet, or computer.
Q: I forgot my eBook password. What should I do?
A: Please email us at support@scannerdanner.com using the email address associated with your eBook registration.
Use "eBook Login Assistance" in the email subject line so we can easily identify your request.
We will verify your account and help you regain access to your eBook.
Please note: Your eBook login is separate from your ScannerDanner website and ScannerDanner Premium accounts.
Q: What is the difference between the eBook and printed book? Is there a demo available?
A: Both versions contain the same core material and are fully up to date. The eBook is accessed online, while the printed book is a physical paperback.
We do not currently offer a separate demo. However, you can purchase the eBook to explore the content before deciding whether you'd prefer the printed version.
If you decide you'd rather have the printed book, we can apply the full cost of your eBook purchase toward the paperback, provided you contact us within 7 days of your eBook purchase. This is an exchange, so your eBook access will be removed once the exchange is completed.
We also offer a full refund if you are not satisfied with the eBook's format or content, provided you contact us within 7 days of purchase.
Please email us at support@scannerdanner.com to arrange the exchange.
Q: I already own the Engine Performance Diagnostics book. Can I get a discount on the other version?
A: Yes! We offer a $20 discount for customers who already own either the printed book or the eBook and would like to purchase the other version.
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Printed book owners: Email us at support@scannerdanner.com with a copy of your AESwave purchase receipt to receive $20 off the eBook.
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eBook owners: Email us from the address associated with your registered eBook account to receive $20 off the printed book. No additional proof of purchase is necessary.
Please contact us before making your purchase so we can arrange your discount. Use "Book Discount Request" in the email subject line to help us identify your request.
Q: I already own the English eBook. Can I get the Spanish eBook at a discount?
A: Yes! We offer 20% off the Spanish eBook for customers who already own the English eBook.
Please email us at support@scannerdanner.com using the same email address your English eBook is registered under so we can verify your purchase and arrange the discount.
Please use "Spanish eBook Discount Request" in the email subject line.
Note: The Spanish version is available in eBook format only. There is no printed Spanish edition.
Contacting Support
Q: What should I include when emailing support?
A: Email us from the address associated with your account or purchase. Include your username, a description of the problem, and a screenshot if possible.
Q: I contacted support but never received a reply. What should I do?
A: Please check your spam, junk, and promotions folders. Our replies may occasionally be filtered there.
Add support@scannerdanner.com to your contacts or safe-sender list to help prevent this.