Snap-On Verus Edge

My Verus Edge won’t let me look at any scope captures. I can save them and go to Data Manager and click on them. After that it shows up as a window at the bottom of the screen which I’m unable to open. This started a couple of weeks ago.
 I’m also unable to view the sample captures on the tool.
 Any help would be appreciated.
 Thank you

Do you have ShopStream Connect installed?

www.snapon.com/EN/US/Diagnostics/SSC/SSC-Download-Page

This was happening to me, there is a way to fix it, but I don't remember right now. When it comes to me I will let you know. You can try calling the 1800 phone number on the back of the tool. The diagnostic tool support is usually very helpful.

Sorry for the delayed response.
I apologize, I thought when there was a response it would show up in my email.
No, we don’t use Shopstream.
I’ll try reaching out to the number on the back of the tool.
Thank you

Sorry for the delayed response.
I apologize, I thought when there was a response it would show up in my email.
No, we don’t use Shopstream.
I’ll try reaching out to the number on the back of the tool.
Thank you

No, we don’t use Shopstream.

That is why you can't open .vsm files.

You NEED Shopstream Connect. It must be installed on the Verus, or a Windows PC.


The link in my first post will take you to Snap-on's Download page, where you must click the link to download the App.

Alternatively, HERE is a direct link to the file. Clicking this link will start a download. Or, copy and paste this link into your browser.

sdupdates.com/Content/SSC/Application/Cu...tream_Connect_US.exe